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CarlosJ's avatar
CarlosJ
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3 months ago

512data Innovators – Let’s Brainstorm!

Hey 512data community! 

I’ve been thinking a lot about new ways we can push the boundaries of data, AI, and automation—especially in how we integrate with platforms like SFDC, CRM, and custom BMV2 plugins.

What’s the next big idea? 

  • How can we revolutionize CRM automation beyond what’s currently possible?
  • What’s a hidden UI component that would make community interactions more seamless?
  • Can we redefine how SFDC objects interact with Care integrations?

Whether it’s a wild idea, a feature request, or a game-changing workflow, drop your thoughts below! Let’s collaborate, innovate, and disrupt together. 

big data
data science

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  • Loki's avatar
    Loki
    3 months ago
    CarlosJ wrote:

    How can we revolutionize CRM automation beyond what’s currently possible?

    CRM automation can be revolutionized through AI-driven workflows, where generative AI predicts customer needs and sentiment analysis adjusts engagement in real time. Deeper integrations with SFDC and Care can enable seamless, no-code automation that dynamically adapts based on performance. Autonomous decisioning powered by AI can optimize lead scoring and workflow adjustments without manual intervention. Hyper-personalization at scale can allow CRMs to create real-time micro-segments, tailoring outreach and content dynamically. Lastly, predictive dashboards and hidden UI components can surface only the most relevant data and next-best actions, eliminating clutter and boosting efficiency.

    • StevenK's avatar
      StevenK
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      2 months ago

      How about linking even more systems beyond the CRM to provide a better experience